Shipping policy
Shipping Policy
At Yoga Zen, we aim to provide a reliable and efficient delivery service across the United Kingdom. This Shipping Policy is designed in accordance with UK consumer laws and Shopify Payments requirements.
1. Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with shipping details.
2. Shipping Timeframes
Estimated delivery times:
-
United Kingdom: 3–7 business days
Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.
3. Shipping Costs
Shipping costs (if applicable) are clearly displayed at checkout before completing your purchase.
We may offer free shipping promotions from time to time.
4. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your delivery status.
5. Delivery Issues
If you experience any delivery issues (such as delays, lost parcels, or incorrect deliveries), please contact us as soon as possible:
Email: yogazencare@outlook.com
Phone: +44 20 81270460
We will work with the courier to resolve the issue promptly.
6. Incorrect Address
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If a parcel is returned to us, additional shipping charges may apply.
7. Failed Deliveries
If delivery attempts are unsuccessful and the parcel is returned to us, we will contact you to arrange re-delivery. Additional charges may apply.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photographic evidence.
We will arrange a replacement or refund in accordance with your consumer rights.
9. International Shipping
At this time, Yoga Zen primarily ships within the United Kingdom. If international shipping is available, any customs duties or import taxes are the responsibility of the customer.
10. Contact Information
For all shipping-related enquiries, please contact us:
Email: yogazencare@outlook.com
Phone: +44 20 81270460
We are committed to ensuring your order is delivered safely and on time.