Refund policy

Return and Refund Policy

At Yoga Zen, we are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy is designed in accordance with UK consumer laws and Shopify Payments requirements.

1. Right to Cancel (Cooling-Off Period)
If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without providing any reason.

To exercise your right to cancel, you must notify us within this period by contacting:
Email: yogazencare@outlook.com
Phone: +44 20 81270460

You must return the goods within 14 days after informing us of your decision.

2. Eligibility for Returns
To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging

  • Proof of purchase (order confirmation or receipt) must be provided

  • Items must not be damaged due to misuse or improper handling

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items
The following items cannot be returned unless faulty:

  • Personalised or custom-made items

  • Items sealed for hygiene purposes that have been opened after delivery (e.g. yoga mats, wearable accessories)

  • Perishable goods (if applicable)

4. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, you are entitled to a repair, replacement, or full refund under the Consumer Rights Act 2015.

Please contact us within 48 hours of delivery and provide clear photographic evidence.

5. Refund Process
Once your returned item is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically 5–10 business days, depending on your bank or card provider

6. Return Shipping Costs

  • If you cancel your order within the cooling-off period, you are responsible for return shipping costs

  • If the item is faulty or incorrect, we will cover the return shipping costs

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

7. Late or Missing Refunds
If you have not received your refund:

  • Check your bank account again

  • Contact your card provider, as processing times may vary

  • If the issue persists, please contact us directly

8. Exchanges
We replace items only if they are defective or damaged. If you require an exchange, please contact us.

9. Contact Information
For all return and refund enquiries, please contact:
Email: yogazencare@outlook.com
Phone: +44 20 81270460

We are committed to providing a fair, transparent, and compliant shopping experience.